CONTACT US

We’re here to help 

Response Time:
We aim to respond to all enquiries within 24 hours.

Order Support

If you’re contacting us about an order, please include:

  • Your order number
  • The email used at checkout
  • A brief description of your query

This helps us assist you as quickly as possible.

Common Enquiries

We can help with:

  • Order tracking
  • Product information
  • Customisation requests
  • Returns & refunds
  • General questions

Our Promise

At Sawai, we’re committed to providing a smooth, reliable, and respectful shopping experience, inspired by the values of honesty, care, and trust.

 

Need help quickly?

Check out our FAQs page for instant answers to common questions.

✨ We’re always here to help — thank you for choosing Sawai.