FAQ's
Orders & Products
Q: What products do you sell?
We offer a range of Islamic-inspired products including hoodies, watches, wall art, and customised items designed to reflect faith and meaning.
Q: Can I customise my order?
Yes! We offer customisation on selected products. You can personalise items with names, messages, or meaningful Islamic phrases.
Q: Are your designs authentic?
All our designs are inspired by Islamic values and created with care to ensure they are respectful, meaningful, and stylish.
Shipping & Delivery
Q: How long does delivery take?
Delivery typically takes 6-10 working days, depending on your location and whether the item is customised.
Q: Do you ship internationally?
Yes, we ship worldwide.
Q: How can I track my order?
Once your order is shipped, you will receive a tracking number via email.
Payments
Q: What payment methods do you accept?
We accept all major payment methods including debit/credit cards and secure online payments through Shopify.
Q: Is my payment secure?
Yes, all transactions are encrypted and processed securely.
Returns & Refunds
Q: Can I return my order?
Yes, we accept returns on non-customised items within 14 days of delivery.
Q: Are customised items refundable?
Customised products are non-refundable unless there is a defect or error with your order.
Q: What if my item is damaged or incorrect?
Please contact us within 48 hours of receiving your item, and we will resolve the issue quickly.
Sizing & Product Info
Q: How do I choose the right size?
We provide a detailed size guide. Please see Size Charts page to help you choose the perfect fit.
Q: Will the product look exactly like the pictures?
We aim to ensure accuracy, but slight variations in colour or placement may occur due to production processes.
Customer Support
Q: How can I contact you?
You can reach us via our contact page or email us directly at help@sawai.store. We aim to respond within 24 hours.
Our Mission
Q: What is Sawai about?
Sawai is more than a store, it’s about expressing faith through meaningful, high-quality products designed to inspire your everyday life.
Still have questions?
Contact us anytime — we’re here to help.