FAQ's

Frequently Asked Questions

Ordering

How do I place an order?

Simply choose your garment, upload your design, customise it using our design tool, and complete checkout. We'll take care of the printing and shipping.

Is there a minimum order quantity?

No. Whether you need one item or one hundred, you're welcome to order any quantity.

Can I change or cancel my order?

If your order has not entered production, we may be able to make changes or cancel it. Contact us as soon as possible after placing your order.

Printing & Customisation

What printing methods do you use?

We use professional printing methods including DTG (Direct-to-Garment), DTF (Direct-to-Film), and embroidery where available.

Which printing method is best for my design?

  • Choose DTF for bold colours, sharp graphics, and high-contrast designs.

  • Choose DTG for softer prints, vintage-style artwork, gradients, and maximum comfort.

If you're unsure, our team can help recommend the best option.

Will my design print exactly as shown in the preview?

We work hard to match your design as closely as possible. However, slight variations in colour, placement, and scale may occur due to garment size differences and the printing process.

Can I print on the front and back of a garment?

Many of our products support multiple print locations, including front, back, sleeves, and other designated print areas. Available options are shown when customising your product.

Can I add my own brand labels?

Selected garments support custom neck labels, woven labels, hang tags, and other branding options. Contact us if you're building a clothing brand and need additional branding services.

Artwork

What file types can I upload?

We recommend PNG files with transparent backgrounds for the best results. High-quality JPG, PDF, AI, PSD, and other professional design files may also be accepted.

What image quality should I use?

For the best print quality, upload artwork at 300 DPI and at the largest size possible.

What happens if my artwork is low quality?

Low-resolution artwork may appear blurry or pixelated when printed. If we notice a significant issue, we'll do our best to contact you before production begins.

Do you check my artwork before printing?

Yes. Every file is reviewed to ensure it meets basic print requirements before production.

Sizing & Garments

How do I choose the right size?

Each product includes a detailed size guide. We recommend comparing the measurements with a similar garment you already own.

Are your garments true to size?

Sizing can vary between products and brands, which is why we recommend checking the size chart for every item before ordering.

Will my garment shrink?

Most garments are pre-shrunk, but slight shrinkage can occur depending on the fabric and washing method.

How should I wash my printed clothing?

To keep your garment looking its best:

  • Wash inside out

  • Use cold water

  • Avoid bleach

  • Tumble dry on low heat or air dry

  • Do not iron directly on the print

Shipping

Where do you ship?

We ship to customers worldwide.

How long will my order take?

Orders are made specifically for you after purchase. Production usually takes a few business days before shipping. Delivery times depend on your location and chosen shipping method.

Will I receive tracking information?

Yes. Once your order ships, you'll receive an email with tracking details.

Will I have to pay customs fees?

International orders may be subject to customs duties or import taxes depending on your country's regulations.

Returns & Refunds

Can I return a customised item?

Because every item is made to order, we cannot accept returns for incorrect size choices, change-of-mind purchases, or customer artwork issues.

What if my order arrives damaged or incorrect?

If your item arrives damaged, defective, or significantly different from what you ordered, contact us within 7 days of delivery with photos and your order number. We'll work quickly to resolve the issue.

What if I entered the wrong shipping address?

Please contact us immediately. If production has not started, we may be able to update your address.

Still Have Questions?

If you can't find the answer you're looking for, please contact our support team at help@sawai.store we're always happy to help.